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Customer Experience Transformation

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Customer experience transformation strategy framework to improve ROI and reduce failure rates
  • Nirav Oza
  • Posted by Nirav Oza
February 23, 2026
16 min read

Customer Experience Transformation ROI: How to Avoid the 70% Failure Rate?

It’s 2026, and many organizations believe the 2022 McKinsey report that 70%...

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