Building a Unified, Intelligent EV Charging Ecosystem

Data and AI/ML-Driven Digital Solutions for Smart EV Charging Management

A US-based EV infrastructure and smart mobility company was struggling to deliver a consistent and seamless digital charging experience across kiosks, mobile apps, and backend systems. Its charging ecosystem relied heavily on fragmented tools and restrictive third-party platforms. This led to limited personalization, scalability, and operational visibility.

The existing setup made it challenging to introduce real-time insights, intelligent recommendations, or future-ready innovations. This is where our experts stepped in, designing and delivering a custom, AI-enabled EV charging ecosystem that unified charging workflows, replaced third-party dependencies, and laid the foundation for long-term smart mobility innovation.

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About the Project

Our objective was to create a unified, AI-based EV charging ecosystem. We designed the EV charging platform to meet modern charging demands, including real-time session orchestration, clear workflow states, centralized data visibility, scalable integrations, and AI-powered personalization.

We designed and executed a comprehensive smart mobility platform initiative that aligned kiosk software, mobile experiences, backend services, and cloud infrastructure with how large-scale EV charging networks operate, scale, and evolve.

Our team designed a comprehensive smart mobility platform that ensured seamless functionality of the kiosk, mobile, backend, and cloud infrastructure. The focus was on creating a smart charging network that can scale as per large-scale requirements.

EV Infrastructure & Smart Mobility Company

Industry

United States

Location

Project Highlights

  • Unified EV charging ecosystem across kiosks, mobile apps, and admin platforms
  • Smart charging session orchestration (start/stop, payments, fault handling)
  • AI-powered personalization for charger recommendations, offers, and loyalty rewards
  • Real-time dashboards for charger status, uptime, sessions, and revenue
  • Centralized content, ads, and device management
  • Scalable cloud architecture supporting multi-location deployments
  • Native replacement of restrictive third-party charging platforms
  • OCPP-based charger integrations with real-time monitoring
  • Modular design ready for future EV and smart mobility use cases

Unified EV Charging Platform: From Fragmented Systems to Intelligent Infrastructure

The EV infrastructure and smart mobility company faces a critical inflection point: its charging network is growing rapidly, yet it remains fragmented. Disconnected systems, manual backend workflows, and third-party kiosks lead to inconsistent user experiences. The objective was to create a unified smart ecosystem to scale the charging network across hundreds of locations, delivering a seamless experience with real-time operational control.

Strategic Challenges: Breaking Down Infrastructure Fragmentation

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Challenge

Disconnected Ecosystem Creating Operational Chaos

All the kiosks, mobile apps, and backend systems operated in silos. This led to multiple session failures, inconsistent pricing, and limited visibility across operations.

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Solution

Event-Driven Platform Unification

We architected a real-time, event-driven backend that synchronized kiosk software, mobile interactions, and charging workflows into a single platform. Using OCPP protocol integration, we enabled bidirectional communication between charging stations and the backend, enabling real-time start/stop session commands, meter value transmission, and fault detection.

chlange

Challenge

Static Charging Sessions with Zero Intelligence

Users arrived at stations with no guidance on charger availability, optimal session timing, or personalized offers, resulting in underutilized assets and missed revenue opportunities.

solustion

Solution

AI-Powered Personalization & Recommendation Engine

We implemented machine learning models using TensorFlow and PyTorch to analyze user behavior, vehicle battery levels, session history, and location data. The platform dynamically recommended chargers, predicted wait times, and personalized loyalty rewards and ad offers based on real-time context.

chlange

Challenge

Third-Party Lock-In Limiting Innovation Velocity

Reliance on external kiosk software and admin tools constrained customization, slowed feature releases, and created vendor dependency that inflated operational costs.

solustion

Solution

Native Platform Ownership

We replaced third-party systems with custom-built kiosk software using React.js and JavaScript frameworks, integrated with a .NET and Python microservices backend. The modular architecture supported rapid feature deployment, A/B testing, and white-label customization for enterprise partners.

chlange

Challenge

Manual Operations Draining Resources

Content updates, charger diagnostics, and session monitoring required manual intervention with no centralized control, creating scaling bottlenecks as the network expanded.

solustion

Solution

Centralized Command & Control Dashboard

We built a real-time admin platform powered by AWS CloudWatch and API Gateway, providing live dashboards for charger status, session analytics, revenue tracking, and fault alerts. Operators could remotely restart chargers, push content updates, and monitor performance across all locations from a single interface, reducing operational overhead by 60%

Platform Engineering: Building for Scale and Intelligence

We built a platform-first framework to support modern EV charging network operations and innovation.

Discovery & Platform Architecture Design

We started with discovery workshops to map the charging infrastructure, audit workflows, review system dependencies, identify gaps in the OCPP protocol, and address operational bottlenecks.

Charging Workflow & Session Intelligence Design

We engineered a session intelligence engine to cover all charging journey decisions, from discovery and availability to initiation, tracking, payment, fault handling, and recovery.

Platform Engineering & System Integration

We built a modular, event-driven backend with microservices, OCPP protocol support, resilient payment integration, loyalty engines, ad network APIs, and RESTful APIs for partners.

AI Personalization & Engagement Layer

We layered AI and ML models into the platform, leveraging TensorFlow and PyTorch to personalize kiosk experiences based on user and vehicle data.

Monitoring, Optimization & Scale Enablement

We monitored platform metrics with real-time dashboards and analytics, refining logic and optimizing performance to ensure reliability and scalability as the network expanded.

Tech Stack

The Tech Stack That Powers Our Innovative Services

Frontend

Angular

React

Next

HTML 5

Backend

.NET

NodeJS

Nest

Laravel

CI

PHP

Python

Java

Database

MS SQL

MySQL

ORACLE

MongoDB

PostgreSQL

DynamoDB

CosmosDB

Mobility

iOS

Android

React

Flutter

Cloud & DevOps

AWS

Jenkins

Docker

Azure

GCP

Kubernetes

Integrations & Automation

Zapier

Snowflake

Blue Prism

Ul Path

Mulesoft

PyTorch

Platforms

TensorFlow

ChatGPT

Salesforce

PowerBI

Tableau

Qlik Sense

Appian

WordPress

Drupal

Sitecore

Magento

Shopify

BigCommerce

WooCommerce

Testing Tools

Selenium

Cypress

Appium

SonarQube

LoadRunner

Apache JMeter

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Business Impact of Our EV Charging Solution

40% Faster Charging Sessions

Users experienced 40% faster session initiation, intuitive navigation, and reliable payment processing across kiosks and mobile apps.

28% Charging Resource Optimization

AI-driven recommendations increased charger utilization by 28%, while real-time dashboards provided granular insights into peak usage, revenue per station, and customer lifetime value.​

60% Automation of Manual Workflows

Centralized admin tools and automation eliminated 60% of manual workflows, reducing support costs and enabling one operator to manage 10x more stations.​

Complete Platform Independence

100% elimination of third-party dependency unlocked full customization, faster innovation cycles, and control over product roadmap and pricing strategies.

What it’s like to collaborate together.

Become partners for the long run

AI Visibility Across Generative Platforms

“What impressed us most was not just the technology, but the thinking behind it. Our EV charging network moved from fragmented systems to a single, intelligent platform that finally gave us visibility, control, and speed. We are now operating like a true digital infrastructure company, not just a charging provider.”

Mark Reynolds

Chief Executive OfficerVoltAxis Mobility Systems

Content Optimization For AI Citations

"Replacing third-party platforms was a major strategic decision for us, and this engagement proved it was the right one. The event-driven architecture, OCPP integrations, and AI-driven intelligence were built with scale in mind. We now own our roadmap, deploy features faster, and have a platform that can evolve with the future of smart mobility.”

Dr. Elena Martinez

Chief Technology OfficerChargeGrid Technologies

AI Platform Visibility Enhancemen

“Operationally, the impact was immediate. Centralized dashboards, real-time session orchestration, and automated workflows reduced manual effort dramatically. One team can now manage what previously required multiple regional operations. This platform changed how we scale our charging network.”

David Thompson

Chief Operating OfficerEnergex Smart Infrastructure

What it’s like to collaborate together.

Become partners for the long run

Strategic Collaboration

Columbia Books and AQe Digital have enjoyed an eight-year partnership. The AQe team has fully integrated with our goals and mission, and we consider them partners, not vendors. AQe consistently offers suggestions, enhancements, and shares our focus on creating value for our customers.

Eric Weissmann

Director of Operations Columbia Books & Information Services

Consistent Quality

We've worked with AQe Digital for over 4 years, and they consistently offer superior service for our technical needs. From website design to cloud-based systems, they deliver satisfying results within budget. Highly recommend!

Eric Zhang

Co-founder XKGLOW

On-Time Delivery

AQe Digital delivers projects on time and goes the extra mile to ensure our satisfaction. Their programming is organized, intuitive, and creative. I recommend them without hesitation.

Mike Tuteur

CEO Votenet Solutions

Exceptional Commitment

We created an RFP for a project we knew would be 2+ years in development. We vetted over 10 companies and selected AQe as our partner. 2 years later, we could not be more pleased with the results. The developers from AQe became true team members and displayed a level of commitment and quality that I had not seen before.

Trey Connell

President & CTO ePublishing

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